Getting messages you never asked for is not something you have to live with, and you do not have to negotiate with the sender for it to stop. This page sets out what to do, in order, and says what each step actually settles — as well as what it leaves out.
You can object at any time, without having to justify yourself, to a service using your number to send you messages: that is the right to object under Article 21 of the GDPR. It is exercised against whoever carries out the sending — so, for SMS that left from here, against us. And it works forward: it stops the sending, it does not rewrite the past.
Four steps, in this order. The first three cover the vast majority of cases; the fourth is for when nothing else was enough.
Open the SMS and note the number or sender name shown, along with the date. A message sent from a web gateway, a marketing campaign and an attempted scam are not handled the same way: everything that follows depends on what you are looking at.
If the message left from this site, ask for your number to be blocked: we add it to our opt-out list, and the gateway then refuses every send toward it, whoever the sender is. The request is made from the received SMS page, by entering the number you want protected.
For an advertising SMS from a brand or an advertiser, replying “STOP” to the message is the route provided for: it removes you from that sender's list. It concerns that sender only, and has no effect on the other campaigns you receive.
If the messages keep coming despite your objection, or if they look like a scam, forward the message to 33700, the free reporting service in France. You will get a follow-up asking for the sender's number, which you have to answer. The report feeds the operators' scheme and can end with the offending line being cut off.
The form opens straight on the block request: you enter the number to protect, read the summary back, and the request reaches us once the payment goes through.
Open the block requestA block request is handled as soon as the payment is collected; the number is added to the list by hand, with no further form to fill in.
No, no sign-up is required. The number to protect is enough, and it is used only to put the block in place.
Technically yes, but the objection belongs to the line holder. Ask them first: they are the one who will live with a block we have no way of lifting.
The gateway refuses the send. The message never leaves, and the sender learns nothing more about your number.
No. There is no removal procedure, and that is deliberate: an opt-out list you can leave on request is not one. Check the number before confirming.
Then they are not coming from here. Go back to steps 3 and 4: reply STOP for a marketing message, forward to 33700 for the rest.